What if my payment won't go through?

If you're experiencing issues with your payment being declined or failing to process, we have solutions to help you complete your order:

During Business Hours

Contact our customer service team immediately for assistance. A representative can help troubleshoot the payment issue and provide alternative payment options.

After Business Hours

You have two options:

Option 1: Wait until the next business day to speak with a customer service representative.

Option 2: Finalize your order by selecting "Pay by Phone" at checkout. Your order will be saved in our system, and you can contact us during business hours with your order number to complete payment.

Important: Orders processed with "Pay by Phone" are held temporarily. If no payment is received within 48 hours, the order will be automatically canceled. Please contact us promptly to ensure your order is processed.

Common Reasons for Payment Issues:

Incorrect billing address or CVV code
Insufficient funds in your account
Card issuer declined the transaction
Temporary technical issues with payment processing
Fraud protection measures from your bank

For immediate assistance with payment issues:

219-764-1000

What if my payment won't go through?

What if my payment won't go through?