Incorrect sign-in alert - What should I do
Incorrect sign-in alert
Received Alert: sign-in incorrect? **
**confirm you are not using an old-site login -->Mid-2017 we implemented a brand new platform causing all customer accounts to be New [read more here] - your old order data is stored on our local database in case you need us to send past records.
There's a chance you are not setup as a "Customer" yet -- orders are accepted as "Guests" and login is not required. If you've placed previous orders with us, it is possible you processed those as a "Guest".
Quickest way to find out
- Message us and we’ll take a look --or--
- Proceed as a new customer, fill out the registration form, it will alert you if your email is already setup
- If you haven't register prior, the submission will complete.
- If the system states you are registered, proceed to Reset Password